Slider

PLAY SAFE

The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces. All Team Members have received training on new COVID-19 safety and sanitation processes for all areas of our facilities. More hand sanitizer stations have been installed and placed throughout our building to ensure Guests and Team Members have access at all times. In addition to cleaning and sanitizing on a constant basis, we have also implemented the following changes to how we operate:

Employee & Guest Health

The health and safety of our employees and guests is our number one priority.

Physical Distancing

Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines. Restaurant tables and other physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible.

Hand Sanitizer

Hand sanitizer dispensers, touch less whenever possible, will be placed at key guest and employee entrances and contact areas. Hand sanitizer stations will be mandatory at arcade entry.

Front of the House Signage

There will be health and hygiene reminders throughout the property including the proper way to wear, handle and dispose of masks.

Back of the House Signage

Signage will be posted throughout the property reminding employees of the proper way to wear, handle and dispose masks, use gloves (in positions deemed appropriate by medical experts), wash hands, sneeze and to avoid touching their faces.

Employee & Guest Health Concerns

Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19. We will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 are instructed to immediately notify their manager.

Employee’s Responsibilities

Ryan Employees are vital for an effective sanitation and health program.

Hand Washing

Correct hygiene and frequent hand washing with soap is vital to help combat the spread of virus. All employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving the floor, going on break and before or after starting a shift.

COVID-19 Training

All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact in Food & Beverage.

Personal Protective Equipment (PPE)

Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee will be provided a mask and required to wear that mask while on location. Gloves will be provided to employees whose responsibilities require them as determined by medical experts.

Daily Pre-Shift & Timekeeping

Hand sanitizer will be available at each time clock location and employees will be required to sanitize their hands after clocking in. Our management team will ensure constant communication and proper PPE and sanitation procedures are followed and updated per the latest expert guidance.

The Guest

Guest Arrival

An employee will greet each guest. Guests will be screened and asked to use hand sanitizer and to wear a mask (which will be provided by Ryan’s if needed). Appropriate signage will also be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the location.

Cleaning Products and Protocols

Our locations use cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and blood borne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

Public Spaces and Communal Areas

The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, door handles, public bathrooms, game machines, dining surfaces and seating areas.

Back of the House

The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on employee entrances, uniform control rooms, employee restrooms, loading docks, offices and kitchens.

Shared Equipment

Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, cleaning equipment, keys, time clocks, and all other direct contact items used throughout the resort.

Air Filter and HVAC Cleaning

The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.

Physical Distancing

Throughout locations we will meet or exceed state and local health authority guidelines on proper physical distancing.

Queuing

Any area where guests or employee’s queue will be clearly marked for appropriate physical distancing.

Front Desk

Agents will utilize every other workstation to ensure separation between employees whenever possible.

Restaurants and Bars

Restaurants and bars will reduce seating capacities to allow for a minimum of six feet between each seated group/party of guests.

Department Specific Sanitization Policies

Public Area

Cleaning & Sanitizing Protocol

Employees to sanitize the following areas at least once per hour:

  • handrails
  • entry doors
  • benches
  • trash bins

All Front of House (FOH) restrooms to be sanitized at least once per hour.

Front Desk

Cleaning & Sanitizing Protocol

Sanitize all guest touch points after each transaction including Credit Card Devices and pens.

Physical Distancing Protocol

  • Restructure stanchions to provide appropriate six-foot intervals
  • Lobby Greeter to provide guidance to arriving and departing guests to ensure physical distancing measures are followed

Restaurant & Bar

Cleaning & Sanitizing Protocol
  • Host Podiums including all associated equipment to be sanitized at least once per hour
  • Service stations, service carts, beverage stations, counters, handrails and trays to be sanitized at least once per hour
  • POS terminals to be assigned to a single server where possible and sanitized between each user and before and after each shift. If multiple servers are assigned to a POS terminal, servers will sanitize their hands after each use
  • Dining tables, bar tops, stools and chairs to be sanitized after each use
  • Condiments to be served in single use containers (either disposable or washed after each use)
  • Check presenters, votives, pens and all other reusable guest contact items to be either sanitized after each use or single use
  • Menus to be single use and/or sanitized between uses
  • Single use disposable placemats will be used
Physical Distancing Protocol
  • Hostesses and managers to manage physical distancing at entries, waiting areas and queues (in addition to signage)
  • Peak period queuing procedures to be implemented when guests are not able to be immediately sat
  • Tables and booths to be utilized with appropriate physical distancing between each family or traveling party (six feet or as otherwise advised by local authorities)
  • Reduce bar stool count and provide appropriate physical distancing with barriers

Guest Considerations

  • All self-serve condiments and utensils to be removed and available from cashiers or servers
  • All straws to be wrapped
  • All food and beverage items to be placed on the table, counter, or other surface instead of being handed directly to a guest

Sales & Event Services

Cleaning & Sanitizing Protocol

Sanitize conference room doors, tables, chairs light switch and other equipment after each group use.

Physical Distancing Protocol
  • Seating capacities and floor plans to be reviewed on an event by event basis to ensure appropriate physical distancing that follows CDC guidelines
  • Site inspections and meetings will be done virtually and/or appropriately physically distanced

Games

Cleaning & Sanitizing Protocol
  • All guests entering game area must sanitize hands
    Employees sanitize game after use
  • Sanitize each chair area after each guest leaves a game
  • Sanitize the outside of games every four hours; inside to be sanitized once per week
Physical Distancing Protocol
  • Guests will be instructed to avoid playing adjacent games except for related groups
  • Physical barriers will be installed where appropriate
  • Discourage unrelated guests from congregating behind players
  • Encourage one way – circular traffic flow

Prize Counter

Cleaning & Sanitizing Protocol
  • Counters to be sanitized before and after each customer
  • All employees will have mask & gloves
    Customer will show card and employee will scan – no touch
Physical Distancing Protocol
  • Counter stations will be marked
  • Spacing for queuing will be marked
  • Lexan barriers will be in place between employee and guest

Laser Tag

Cleaning & Sanitizing Protocol
  • Employees sanitize briefing after use
  • Sanitize each vest and phaser after each guest leaves a game
  • Sanitize the inside of briefing room every four hours; inside to be sanitized once per day
Physical Distancing Protocol
  • Limit game to 50% capacity
  • Discourage unrelated guests from congregating
  • Encourage one way – circular traffic flow in arena
  • No running allowed – maintain 6 ft distance

Bowling

Cleaning & Sanitizing Protocol
  • Employees will wear masks and gloves
  • Bowling seating and approaches sanitized before opening
  • Bowling seating sanitized after each use
  • Bowling balls will be left at lane after use for employee to sanitize
  • Shoes sanitized after every use as always

Physical Distancing Protocol

  • Lane assignments will leave empty lane between groups
  • Lexan shields in place to divide lanes
  • Seating areas will have Lexan shield dividers where necessary
  • All guests will be reminded to observe 6 ft distance from other groups

CDC Guidelines

Guidance by the Centers for Disease Control and Prevention.

The following is guidance by the CDC for the cleaning and sanitizing of operator equipment. Wear disposable gloves and face mask to clean and disinfect machines. Disposable gloves should be discarded after each cleaning. Clean hands immediately after gloves are removed.

Cleaning refers to the removal of germs, dirt and impurities from surfaces. It does not kill germs, but by removing them, lowers their numbers and risk of spreading infection.

Disinfecting refers to using chemicals, for example, EPA-registered disinfectants on surfaces. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.

High Touch Point Surfaces for Operators

Below are recommended high touch point surfaces that operators should be cleaning on a regular basis.

  • Buttons
  • Control Panels
  • Joysticks
  • Keypads
  • Touchscreens
  • Trackballs
  • Other Surfaces such as game balls, devices for game play, cards, etc.

Operators following these guidelines should educate their customers. Safety posters further educate customers by recommending the washing of hands with soap and water or use offhand customers by recommending the washing of hands with soap and water or use offhand sanitizer with at least 60% alcohol when they finish play.

Guidance by the Centers for Disease Control and Prevention.

en_USEnglish